Brookdale Lake Shore Drive

Brookdale is currently short staffed and the assisted living team is stretched thin. Hopefully this will get corrected. I want to stress, I do believe that Brookdale is doing their best given the difficulty in recruiting staff members.

Our first impression right away was very positive all due to the staff there - they have this desire to really help and care for the residents there. They are so willing to accommodating our loved ones needs and our families needs. The food there is fantastic and they have a good amount of activities.

If you are 80 or over you may like it, I am a bit younger so the crowd is much different for me. The staff are very pleasant and very helpful with everything, and overworked.

I would absolutely recommend the community to others. If I ever find myself in the same situation, this is the place or a place like this I would want to be. It is excellent. Sometimes the food isn't as hot as my loved one would like it to be.

All staff pleasant, good location. Except for Senior Living most entrees, soups and sauces too salty. Need nutritionists to make changes. Laundry room unattended! Filthy garbage all over. Machines dirty dryer dirty, needs repair for months. Door has to be prop to a chair to keep closed. Wrapped and garbage are left scattered always. Trash and garbage chute overflowing often! Cockroaches cited in the laundry room, trash area, and even on the first floor.

#1- friendly staff, great location. #2- Meals overly salted, vegetables always overcooked, no nutrients. Separating salt from entrees would be a better suggestion. #3- Trash chute mostly overloaded and Spilled to the floor. Left that way for days. #4- Laundry room tissues not removed from garments. Thrown all over the floor and in tumbler.

Very disappointed. No communication with tenants, unbelievably long wait for issues to be resolved, if ever. Doors to laundry room too hard for an old person to open. Washing machines and dryer in unit industrial size for me to reach, have torn my rotator cuff and pulled muscles from reaching both appliances. And food is barely edible! Not what I was promised. Some of this has nothing to do with covid-19, just poor management.

The care we have received during the pandemic, exceptional. The food has failed some. at least have better hearty options.

Well run community. The needs of residents are well met. The handling of the Covid-19 has been exceptional.

Excellent in all respects. Even though we're on lockdown due to Coronavirus, better than getting it!

Excellent residents. Staff aims to make this your home. Residents have excellent programs that keep us alert, imaginative, busy. We write plays, poetry, have a symphony, chorus, encourage families to join us be one in the community. If you can find other residences like this, don't hesitate, come and be part of the group. We are family!

A difficult time for a review at the Covid-19 issue. The staff all have gone above and beyond to keep us safe. I'm sure that no other place could be better. They are providing activities for getting together/visiting family, etc.

Great location and view. Wonderful building and decor. Exceptionally kind and caring employee. Leadership = superior. Programs are numerous. Safety first always! Emergency apt buttons and emergency necklace. Employees have been heroic during the pandemic. Attracts exceptionally interesting residents!

I think the community has done a very good job keeping us safe during the pandemic. I'm quite satisfied living here. In ordinary times there are enough classes and entertainment to keep one occupied. The food is consumable, overall, quite good, but certainly not exceptional. The staff here has been helpful during this pandemic period and the young helpers have really excelled.

Entire staff is outstanding. In addition to providing safety, respect, and care they are caring.

Great place to settle. Comfortable and very efficient staff. Food is good also. Activities everywhere. Knew what to do during our covid-19 attack. And still make it fun for the community. They care for us.

Well run. Many activities. Interesting people. Specials: gym (and gym leader), special lectures, etc at Oakdale. Lunches and talks.

During the pandemic, I feel that I couldn't live in any better, safer place than Brookdale Lake Shore Drive (Chicago). It's extraordinary how management rose to the task and put into place procedures and policies that protected its populations, either assisted living or independent residents. We went into an effective lockdown, with members of management and floor captains actually living in the facility to serve us. Few people were allowed in the building. Food was brought to our doors. Most importantly, management constantly communicated with residents, letting them know when residents were being isolated because of the virus and any relevant news. Zoom classes and activities through some continuity to life. Now some restrictions are being lifted slowly, according to expert advice and consultations.

The physical building is comfortable and attractive and kept in good condition. The employees for the most part are very pleasant and accommodating. The activities are minimal, could be more interesting. My one complaint is the food. It is terrible and overcooked, mushy, fresh veggie, and fruit old and not tasteless. No one in this building will do anything about it.