The community is wonderful. The staff are great to work with. They sometimes have a difficult time cleaning the common areas with the seniors that drop items on the ground often. The resident's rooms are cleaned weekly and they look great. The meals are good and there are choices for the residents to choose from, from a menu. There are activities available for the residents to participate in if they want.

One of the deciding factors for choosing Concord Place is that they have 3 meals a day 7 days a week which was huge for our loved one, we fell in love with the menu and our loved one is pleased with it overall. She says they have a lot of variety to pick from. They have great opportunities and different things for the residents to do - just the other day when we came to visit they had an ice cream social in the lobby. Comparing it to other places the value is reasonable, and the location is close to our family. They have quickly gone through their remodels so everything just looks amazing and beautiful. We would recommend this community to other families.

Our experience with Concord Place has been good so far. They have a lot of staff available to assist with the residents' needs, and are willing to assist with extra support when needed. This is a nice place to retire to. The community is in the industrial area, so there is not a lot to do outside. It would be nice to see some walking trails available for the residents to utilize and to spruce up the grounds the community sits on.

We have not been able to have a meal there with our loved one but some of our other family has and they seem quite satisfied. The staff members have been extremely helpful with our loved one who can definitely be a handful at times - they really seem to go that extra mile and even the residents living on the floor with our loved one really help her out. All the different activities going on during the day helps our loved one stay busy and active.

My brother went to see Concord Place and saw the promise of it and the value for the money is good. He has raved about everything here is and is very happy. They go around and knock on everyone's door around 10am and ask how they are doing and feeling that day, so they are really good about checking out everyone. They also have a floor dedicated to veterans. They have a lot of perks and it is close to Heinz veterans hospital and they are able to able to transport him to and form appointments. I would definitely recommend them to others.

This is a very friendly community and there is a lot there for the people in the community to do. This is a very nice community and if something needs to be addressed they jump right on it and get it taken care of. They have activities like going out on the bus to go to stores. They also have virtual video games for the residents to do, art, live entertainment and more for the residents to enjoy.

The Grand at Twin Lakes has been my home for three years. Entering the lobby for the first time, I knew I was home. Everything was so clean, the library an unexpected delight. We felt very safe here during the COIVD virus and we followed all the necessary precautions. My focus today is on the activities and its chairman Vicky, she works tirelessly keeping us active with games, hobbies, and making new friends. What a delight she is!!! making The Grand a happy home.

The Grand is a lovely place - and plenty to do. Staff is really nice and very helpful. The cost is very affordable

We chose Concord Place because they were close in the neighborhood and the value for the money was right for him. The apartment sizes at the facility are pretty spacious and perfect for what he needed. They do answer all of your questions and are available when you need them, you can call any time of day. It has been a wonderful experience and I would absolutely recommend to others looking.

We chose The Grand at Twin Lakes because of the convenient location and the facility itself. The apartment sizes here are very good. My friend enjoys the food. I would recommend to others who are looking.

I liked this senior care living a lot, close to my daughter, wonder caring people, my chose when I am ready to move.

Our loved one really enjoys the food at the community, even though she does not always participate in the activities we do know they offer a good amount. Our loved one really enjoys that she can have her cat there, and we enjoy that they provide a laundry service as well as a service for her medication to make sure she gets everything she needs,

They're really good here . The food is outstanding. The staff is great. They take good care of you, and whatever you ask for they make sure you get. You have pretty much free run around here. It's a big campus, and you can walk all around. We're 97% vaccinated, so that's pretty good. Activities and such have been a bit slower with Covid, but otherwise are great.

Due to covid the activities have been very limited, but we do think they are doing their best with these circumstances, and our loved one is thrilled with the meals the provide. The visitation policy has been difficult we have no been able to see our loved one for a few months, but they have started vaccinating the residents.

Every time we call our loved one she is constantly talking about how much she enjoys the meals and dining service there, everything really has been amazing. She is absolutely happy at The Grand community.

The Grand is a great independent living community with many amenities. The apartments are beautiful and spacious. Three meals a day are included in rent, and each day there are various activities and events to choose from. The community includes an indoor pool, movie theater, pool table/game room, and full service bar to name a few of the amenities. The proximity to Twin Lakes in Palatine makes for lovely walks just outside the back door, or you can stick around in the courtyard with beautiful gardens and seating areas. I would highly recommend looking at The Grand if you're considering downsizing or looking for a close knit community. The staff go out of their way each and every day to ensure residents are safe and happy, which is especially appreciated during the COVID-19 pandemic.

My grandmother moved in recently and she loves it! She is so happy with her beautiful apartment and she loves the staff! She loves the food and atmosphere. Best decision we made choosing this wonderful community!

For the value it is really good, and I would recommend this community. Everybody I have interacted with, the residents and staff have been very cordial and friendly. I think this is due to the management team. Last year they were taken over by another Executive Director. I believe she has brought very friendly people on to the staff.

Put my mom in a week ago. Feel like the luckiest people on earth. This place is amazing. From the staff in every department to the residents. The food happy hour. Activities. Bright clean. Truly amazing. Anyone in Chicago area should be here.