Heartis Fayetteville

We picked this community because, the staff seemed to be very proffessional, and caring. Also, the apperance of the facility was clean, modern, and well kept. I would advice other familites, to get to know the staff, so you can develop a realtionship.

I really like the heated swimming pool here and a big plus is that it is year round. We would recommend this community to other families but the quality of the meals needs major improvement.

It has been a good experience. The cleanliness is very good. The staff is friendly and helpful and have good response time. The food is not restaurant style as expected, a lot of substitution's from advertised menu, veggies are overcooked. I like living here. My understanding is that current management is working on improving the fining experience. Activities of all levels of desired involvement, value gets a 4 because of the food.

Beautiful facilities and friendly, helpful staff. Activities are good. However, food is mediocre at best, and clearly neither as tasty nor nutritious as advertised. Overall, I would recommend because it's a very nice facility with lots of activities, and staff and residents are friendly. Food is only thing, that is a bit disappointing.

My mother fell or was dropped while living in memory care at Heartis Fayetteville. Nobody bothered to report the incident and it turned out that her knee was fractured in 2 places, requiring surgery. She is totally wheelchair bound now, completely ending her independence and mobility. I am so sorry I chose Heartis Fayetteville for my mother. I moved her out of there into a much better and safer memory care facility after hospitalization and 6 weeks of rehab.

You will have to get used to apartment living again. The walls are very thin, and you can hear everything that your neighbors are doing. The residents are very warm and welcoming. The size of the apartment is adequate for me. My biggest concerns is the food, as it is not what is advertised. The food and dining room service and hours is not what is advertised on the website. Food is only available 7-8 am and 5-6 pm and the website states that the kitchen is open from 7 am to 8 pm, but that is not what is happening. There are choices for meals such as chicken or fish, and I picked an entrée and then was served something that wasn't even offered to me. This is disappointing.

The day staff that take care of the residents have been great, very friendly, responsive, and just great at what they do. I do think we could maybe hear more feedback from the administrative staff. My dad is in the memory care facility and it is hard to get in. If they could have a code where family members could punch that in to get in, I think that would be much better than having a doorbell and having to wait for someone to let you in. Overall I would definitely recommend them to others looking, the upper management just needs to be more engaged with the families.

[name removed] gave us a great tour and answered all our questions. The community was light and nicely set with plenty of green space around it. The apartments did have partial carpet, which we aren't huge fans of, but that is minor. The staff was friendly and accommodating.

I chose Heartis Fayetville because it was clean and neat and all of the staff were friendly and helpful. They also allow pets so I was able to bring my dog with me. They always have things going on all day everyday activities wise. It is a wonderful place and everyone is very friendly. I would highly recommend.

Moved my mother here (assisted living) about a month ago. So far, it’s been a pleasant experience, mom is adjusting wonderfully! The staff is very friendly and responsive. [name removed], has gone above and beyond, to assist my family and I. We are extremely grateful for her assistance and patience. Would highly recommend Heartis!

This community is beautiful outside but what happens inside is a different story. The have COVID and are not being truthful. Residents and staff are positive this entire month. The management staff is not helpful and do not care about residents. My parents are leaving due to this situation. The food is Horrible. People are dissatisfied and they are not making any efforts to improve the situation. They are not cleaning the community like they should and are being rude to those with COVID.

My mother lives in the Assistant Living part of Heartis Fayetteville and loves it very much. The staff is wonderful and friendly. All of her needs are taken care of and she has made several friends. The community offers a beautiful salon, movie room, activity room, dinning service, weekly cleaning and much more. MUST SEE COMMUNITY!!

My beautiful grandmother is a resident at Heartis of Fayetteville in the Assistant Living community. She lives the activities and the food is amazing. It gives me a piece of mind to know this wonderful staff is taking wonderful care of her. She loves the nurses and the rest of the staff. The building is beautiful and her room is very spacious. They offer 3 meals a day, weekly cleaning, activities, and a lot of socialization. This community is a must see!

What an amazing community! My mother is lucky to be able to call Hearts of Fayettevilfe home. She loves the employees they are all very friendly. She has many friends and loves the activities. Thank you Heartis for helping my mom be loved and happy.

I have lived at Heartis of Fayettevilfe for 2 years now in the independent living building and have had a wonderful experience. We play games everyday, dance, celebrate different holidays, watch movies, and have many activities. The staff is very friendly and will help anytime. Our new Chef seriously knows how to cook. We have 2 meals a day but three are available. Most of the independent residents go out to lunch together or just eat in our room. My room is beautiful with all kitchen appliances. Walk in shower, spacious rooms and walk in closet. Come join the community!