Summerset Assisted Living

We picked this community because, it was convenient, and close to home. It would be nice if they improved on, better communication, cleanliness, and increase the number of staff.

It was difficult to get written documentation upfront of the facility's policies. I felt that the administrative staff that I met presented the facility well. I just like to see everything in writing. Apparently family is not able to call a loved one directly in their room. Summerset required you to go through the front desk to be connected. But even so, I could never really reach my loved one. The times that I called the operator to set up a FaceTime meeting or just call to speak to him, they always said he was not in his room and they couldn't quite put their hands on where he was at the facility at the time, walking around, etc. I didn't feel like a lot of effort was put into locating him so I could talk to him. And they completely discourage / do not allow visiting in the first several weeks, their rationale being to allow for dementia patients to adjust to being there. But that was absolutely heartbreaking to me.

Overall it's been a pretty positive experience and a nice place to live. No place is perfect, but so far so good. My loved one enjoys it here, and it has been what I thought it would be. I've seen some Issues here and there, but overall it's a very good facility. My loved one is eating regularly with rarely a complaint. When she first moved in, the head chef came by to talk with her about what foods she likes and doesn't like, and I was impressed by that. If you're an independent senior with moderate care needs, the assisited living here is a good choice. If you have very high care needs, a nursing home is probably a more appropriate option.

This is a friendly place. I have confidence in the management in the way they are running the community. I would highly recommend the community to others. The attention to detail from the staff is great. There are three meals each day for the residents.

This staff at this community are very friendly, the care service are excellent. We don't know to much about the activities they have, but we do know the residents are always doing something when we come to visit. We really liked how professional the staff was when we first came to visit. The rooms are very clean and nice in size. The food may be a little bland, but overall we think its pretty good.

exorbitant community fee and very expensive for the level of service received. Food is lacking and our loved one was given foods that they are allergic to several times. Very dated and depressing decor that needs immediate updating. Excellent care givers but many of the better ones are leaving because of management's ill treatment of the staff. Little to no activities for the residents. They never see the light of day, and there is no innovative care here, There are far better places and that are less expensive and offer better care and environment than here. do not put your loved ones here.

Intial impression is awesome.From staff to the Facility itself. Residents seem to happy.

Excellent facility. Will be moving Ms. [name removed] within the next 3 weeks.

I have called this place three different times to try to get information about this facility. Each time I call they take my name and number and tell me someone will give me a call. I have yet to hear from anyone. I think this is very unprofessional. Makes you wonder how they care for your family member.

semi private 2800 One bedroom 2500-3300 No kitchenette, only mini frig in rooms, general use kit at end of hallways. no diabetic offering, but thinks they can

This community is a good fit for my mom and she is getting good care too. She likes the activities the most. The staff are helping with her medication and meals, she gets 3 a day. The staff are very informative too.

My aunt lived here for a while and it is a clean community. The food is good and they offer some daily activities. Most of the staff are nice and took good care of her. They did have some turnover and some of the newer staff members did not seem to be as experienced as the previous staff members. The cost did seem to increase for the care she was receiving and we needed to find another community that would have the same care for a lower price.

My loved one attends the adult day care at Summerset and is doing much better! It is a nice place and everyone seems to be very happy, especially the residents!

The tour experience at Summerset was great! The sales specialist was very friendly and informative. It will be considered as we continue to tour other facilities.

The facility and the surrounding community were in complete disrepair. I found the community fee to be outrageous by comparison they did appear to have that many residents or anything going on. It felt hollow. Not to mention the classless, tactless greeteer/ receptionists. I was put off by the request for me to fill out a questionnaire when I was scheduled by APM and no one seemed prepared or aware.