Sunrise at Hillcrest

They have met my expectations in each category. My mom needs help with a lot of daily activities and the Sunrise staff and facilities have been very good. She particularly enjoys being able to go out on the patio and enjoy being out of doors when the weather is nice. She could not do that at her home as every door to the outside led to multiple steps on concrete stairs so she was sort of on an island in her house.

When I first came to Sunrise on Hillcrest, I immediately felt comfortable, like I was in my home environment. The staff is so friendly, and the activities keep us interested and learning and laughing all the time. I appreciate the great food here, and the homey vibe of the place. I know that the safety and comfort of all the residents is foremost in the minds of everyone who works here, and they do a great job of showing us how much they care. Looking for a place for your loved one? Consider Sunrise on Hillcrest. You'll be so glad you did.

When my parents needed a community that could handle their needs, a friend recommended Sunrise at Hillcrest. The staff, from the Director [name removed], on down to the caregivers have been wonderful to my parents. The staff always has a smile and a helping hand in the day to day activities. [name removed] is a real asset to the Sunrise on Hillcrest community. She along with the entire staff treat my parents as if they were "their" parents. For that reason, my family is very happy we found Sunrise at Hillcrest!

My deepest need was neither happiness nor perfection.. Three years ago when I began my search for the last chapter of my life (with a television ad from A Place for Mom) I bless that day I walked into Hillcrest Sunrise. At Hillcrest Sunrise I found dignity, love, care, and a full measure of creature comforts—in a word, contentment.

They are currently understaffed here.. It is a nice looking community. The staff seem friendly to the residents and families. It would be helpful for the staff to monitor the call buttons more effectively.

They say a lot of nice things before you move in. After you move in, they do not have adequate, trained staff. They are not around. They do not care. [Name removed] does fabulous with the activities schedule. But the "care" is worse than bad. My father is still recovering from the horrible care he received while in their care. I would say he aged 20 years while in their care for less than 3 months. Moreover, my complaint list is too long to fit in any provided box.

More sitting areas, dog-friendly,nice views. Rooms are blah

The community was very helpful and very good to our family and our loved one. The food was enjoyed by loved one. I was able to eat with my loved one a few times and I enjoyed the food as well. Some of the activities that I saw were available for residents were lectures, games, and other activities for residents to participate in.

Lovely place, adorable community Pup, Jaegar. The staff was courteous and caring to a point. I caution people who need assistance due to immobility because the aides are only supposed to do the minimum: make beds, give showers, and change diapers. That’s it. I never could get anyone to do simple tasks such as hanging up clothing from the laundry. I wound up with piles of clothing on every seat which was to be used for visiting guests. I was being nickel and dimes to death by hidden charges. For example: I asked the maintenance lady if she would please hang an expensive painting on the wall to get it off of the floor. She’d do it for $25.00. Common courtesy was sorely lacking. I finally moved because they didn’t believe I was capable of monitoring my own medications. I may be in a wheelchair but my mind is still sharp. The reason I chose to live at Sunrise was because the marketing director mentioned to me that I would save a big junk of money by monitoring my own meds. Two of their employees, a nurse and the new wellness director, came to do a reassessment when I was scheduled to return “home” from rehab. It came up that I had never been cleared medically and that the monitoring of medication was suggested by the marketing director. I was only able to live there because the issue of medication was approved. I got wind off the medication concerns from the social worker at what is now my new home. I will be pursuing a refund of the $1500.00 I paid because had I known about the medication concerns I NEVER would have chosen to live there because it was out of my price range. I think ethically, which won’t matter to institutions out to make the most money possible, that I’m owed, along with the deposit, the $1000.00 it cost to move me. I don’t know what the expectations are for assisted living B but I urge individuals with mobility issues to be very, very careful to include tasks you can’t do in your decision making process. The Hoyer wasn’t enough to meet my needs. I’m in a new facility, the Villages of Lake Highlands, now which is the polar opposite of Sunrise...within an hour of my arrival, my art pieces were hung. One of the owners did some work on my tv. If asked, I will not be suggesting Sunrise as a caring place to live. My experience was all about profit with no room for kindness and true caring.