Sunrise of Playa Vista

This community has the residents and their families provide all furniture for their room like, table, chairs, bed, recliner and etc. When you walk in, on the first floor is where the assisted living activities are held which seems to be very full of life and interactive, however when visiting the memory unit is more dual and lifeless. I think their could be more activities for the memory care unit throughout the month and I have had to hire a caregiver as well come in 2 days a week to make sure my loved one is getting the care they deserves. I don't think it is a bad place but it was the best place that we could find for our loved one. The staff could take more time to spend with my loved one and help them. The meals served is not enough food for the average person, a lot of the residents do not want to eat their food and I've seen residents without food. They've left residents in the living room during meal times and when reminded they go get them but it is very upsetting to see. I hope this issue is taken care of soon. I've seen clothing that is not owned by my loved ones end up in loved one's closet and I've seen my loved ones clothing on other residents. The care received is very uneven according to the staff, however when the more experienced staff is present the quality of staff goes up. I've seen amazing afternoon's when the experience caregivers interacting with the residents and calling them by their first names, and involving everyone on the unit and I've seen those residents brighten up because of those caregivers.

I just LOVE the staff - they are fantastic. They're friendly and have great follow-through. They provide great care. The facility was clean overall. The only negative thing I have to say is the kitchen area was a little gross - the kitchen and dining area were not appealing. But otherwise, everything was great in the memory care unit.

This is a high end assisted living community, here at Sunrise. I would recommend the community to others for their loved ones. The staff seem to be very good at communicating with us when the family has questions and are responsive at answering our questions. There are activities for the residents to participate in. There are three meals a day served and choices for the residents to choose from.

It's a beautiful place. They give you one on one care. It is quite expensive but you get what you pay for.

The staff members at Sunrise are wonderful and have done such a great job so far. They are providing an important service, they are resident focused and we do think they are trying everything to keep them happy and healthy. The meals are good, the activities are good and residents are just so happy.

Everyone is nice, but I felt like the sales team was ultra nice in the beginning. Then once we actually put our loved one in the home, the level of communication went down, and we were kind of left in the dark a little. They're still friendly. They're just not providing enough progress reports about what's going on. The facility itself and our loved one's room have been pretty clean the times that we've gone. I feel they're not as attentive as they said they were going to be. Our loved one would call our different family members back to back to back for hours, to the point that we had to block her, for things like she couldn't get her TV to work. But if they were checking on her regularly, I would think surely they would have fixed it for her. Although she has dementia, so I'm not sure if she knew she coulda ask them for help. I think for what we pay, it's too much. Our loved one is alone and by herself a lot, but if your loved one is more active, it might be a better value.

My mother has recently made the move into this community and so far things are going well for her. The staff have been helpful to all of her needs and I am comfortable with the care she has been receiving. She has had no problems with the meals and enjoys activities from time to time with the other residents. Overall it has been a pleasant experience and we would recommend it to anyone.

Beautiful place and I learned a lot. I still would like to consider more reasonable priced. I am definitely putting this on the must consider list. Thank you!

The move was pretty good. My mom is enjoying some good meals and good activities are available. They seem to sincerely interested in her well being. The staff are friendly and I would recommend them.

I have no complaints about how things are going for my loved one since he made the move into this community. The staff have been very kind and helpful with the transition into his new living environment. He had no complaints about the meals and enjoys participating in the activities from time to time with the other residents. Overall we are very pleased and would recommend it to anyone.

This community was clean and the people we met were nice. This community is a little pricier than what we were looking for. The rooms were small and they did not have a nice outdoor area. This community is near the beach.

Things are going well so far at this community. My loved one is slowly starting to adjust to living here. The staff are on top of things as they are monitoring my loved one and encouraging them to participate in some of the daily activities. They are easy to communicate with and I feel she is safe here. The food tastes ok and they do work with residents dietary needs. Her room is beautiful and the community is clean.

The Sunrise of Playa Vista was very nice as well. Like the other Sunrise's that I toured, it had a very nice floor plan and was decorated very nicely. They just needed more things going on, more residents outside interacting and activities going on.

Unfortunately I would not recommend this place to anyone. There have been 5 Executive Directors in the last 4 years my mother in law has lived there! This community is managed poorly from the corporate level and with the exception of a few people, the staff is in constant turnover. Food quality is not good as chef's keep leaving Sunrise. Elevators are constantly broken and the fire department is always over to "free" either a resident or guest from the elevators. Not enough staff especially after hours to even open the door when a resident returns after 8 pm from an outing with family. It's clear that the organization is not willing to invest in the property or it's staff yet Sunrise keeps raising the rates every year. They are not interested in your loved ones...just your loved one's check!

A lot of billing issues. Communication is poor from the billing department. Getting statements submitted to insurance is frustrating. Turn over is very high in administration which leads to poor communication. My loved one lived there many years and there was no painting or upkeep. The walls got dingy and needed new carpet etc. For the price more upkeep would be expected. Staff is sparse. Trying to find a caregiver is difficult when visiting. The positive is many activities. They always have the residents up and active.

Change of administration several times. two times a year for many years. It affects communication. The billing is frustrating. Many times not submitted to Insurance until the bill is due. Then delays happen. The upkeep with painting and decor could be better and it is hard to find staff when visiting.

My mom was only at Sunrise of Playa Vista for about 8 days before going into the hospital. We wish she would have been able to return but unfortunately she had to go into a skilled nursing community. The food was mediocre but the staff was great. The community is nice and well maintained. Since she was only there for a short time she was not able to participate in any of the activities. I would recommend this community.