Village at Proprietors Green

The communication with the family is very good. If there are any mistakes the community takes responsibility. They have done a good job at making my loved one is comfortable, social with other residents, and feels at home. There are three meals a day served and there are choices for the residents to choose from. Some of the activities available are concerts, outdoor picnic dinners, games, exercises, and more for the residents to choose from. The maintenance team is responsive to requests made by the residents. There is a loud hum when the heat comes on in the apartments in the community. The community stated this is consistent across the board and they are aware of this noise.

My mom loves it there, I have no complaints! She's receiving all the care she needs. She loves the food and thinks they're delicious. My mom does every single activity that's on the schedule. They're really good for her and they keep her busy. I would definitely recommend Village at Proprietors Green. The residents there are very friendly and the staff are very friendly too. They'll make sure you have what you need. They are also responsive to emails and calls. For example: her trash hadn't been taken out, but they made sure her trash was taken out right after that. They're great!

The activities were cut back due to COVID, but before that they had music entertainment almost every day, they have a fitness center. We have a dining service every night. The rooms are very nice as well.

The community is clean for the most part, but there is some odor on occasion. The staff has done a very good job remaining in communication with us during the Covid-19 pandemic and have showed a lot of compassion and caring. They have done a good job with protecting the residents from the virus and have stayed very ahead of it. Every time they see my in-laws, they stop and talk to them and get to know them. They have a very nice rapport with their residents. They have been very responsive and caring when my in-laws need assistance and work with them as best they can to accommodate for their needs. They do offer a variety of activities, such as bingo or outside musical entertainment.

Truly a caring place where we can sleep at night knowing our family member is safe and happy!! The staff is wonderful and Mom has settled in and is smiling all the time. I would recommend Proprietors Green for your loved one.

Very disappointed in the care of our loved one. They do not have good communication between their aides and nurses. Very disappointed in the fees they charge for “ assistance “ once your family member gets moved in. You definitely need to be involved in the care , or lack of, at this facility.

Disappointed with the care of our loved one. They do not “ assist” in just about everything your family member might need unless you pay additional fees. If you decide to put your loved one here, please make sure you check on their services are actually being done. A pro- active family is a must.

My sister in law is enjoying her time in this community. It is a great facility with kind people. All her needs are being met, and she has even made some new friends. I know she is safe, and in good hands. They have good staff, and they have been friendly, and kind. One of our concerns have been that when she needs supplies. It takes them a long time to order it. Also we were told they provided transportation, but when she needs it they are reluctant to provide it. Other than those issues, everything is working out pretty well for her since her move to this community.

I have a family member in the Assisted living here currently and the experience has been a very disappointing and frustrating one. While the aides and nurses themselves are kind to residents, we have been frustrated with the lack of communication with family when it comes to billing for services. Charges show up on the bill that we did not authorize. I'm told services occur that my family member said do not always happen. My family member has been unhappy with the food and is less active socially since we moved him to Proprietor's Green than he was at a previous facility. I love the location, but I have lost faith and trust in them overall.

I visited this place with my parents, who were looking for Independent/ assisted living. This was a beautiful facility, everyone was really nice and welcoming. The residents we spoke to were very happy there. The independent living apartments were upscale and spacious.

It has been a little bumpy at first, but it has all been worked out. The staff is wonderful and does a great job with my uncle. Also he loves to go to the dining area because him and his friends get to talk. The food is good as well. I like that they have so many activities that the residents don't have time to not be active.

My parents love living at Village at Proprietors Green. Everybody greets them by name and they are very welcoming. They love the food. They have non stop and a lot of variety of activities. The cleanliness of the community is impeccable.

Wonderful!!! My parents moved in to Village at Proprietors Green 3 weeks ago. They love it! The entire staff has been so welcoming and so helpful. It has been a wonderful experience for my entire Family.

I think they do a wonderful job overall at Village at Proprietors Green! The staff here is wonderful, they do an incredible job! Everyone is very friendly, caring, and professional. They just really provide a high level of service here, and we're very satisfied with the whole experience!

Village at Proprietors Green will accept anyone regardless of what they can and cannot do for themselves. It is all about the money and they will accept [removed] residents who may have dementia into an independent living apartment and soon move them to assisted living. They have residents that cannot walk independently and communication between management and staff is non-existent. It is not the place for anyone who is looking for senior living.

Lovely looking from the outside, and at initial entering everything appears great! Beware of lots of miscommunication and unfriendly staff. Seniors are people too and should not be brushed off as if they won't remember the next day. There are a handful of staff that are truly amazing. When looking at different facilitys ,Bigger isn't always better, so please talk to the nurses and the aids because ultimately they are the ones who will be caring for your elder. Fancy isn't always better! If you ask most of the seniors they will tell you that.

The building was a little dated. We just looked around a little bit and it seemed overwhelming. This is a good community for a younger person. It’s a very big property. The hallways, everything seemed brand new and just big.

They are extremely professional. It's a beautiful facility and the apartments are big. There is a grocery store right up the street that offers free delivery. The staff is very wonderful. Communication is very good. They have emailed what steps they were taking when there was a big storm coming, it put me at ease knowing they are in such good care. Maintenance could be a little quicker to respond, it might be a communication thing. The food looks and smells wonderful. I would give the food a five. The shuttle van and the driver is wonderful but, it is a little limited for social things like church and grocery shopping. It's a little structured, certain days for doctor appointments, and group activities, that kind of thing.

The community itself was lovely, very clean, and brand new. We had them assess my loved one for assisted living care, and they took her in. Soon afterwards they said she needed memory care, and I was not impressed at all with their memory care facilities. It was quite expensive having to move her between communities like this so soon, and I was not happy that they so quickly switched her after assessing her to be acceptable for assisted living.

Everything looked good during our tour, it was clean and nice looking, and the staff were friendly. It was a larger community than what we were wanting for my mother-in-law, we felt like she would do much better at a smaller, less busy community. This location was also not as conveniently located for our family.