It was very smooth transition for my loved one.

After systematically and carefully researching memory care for my mother and personally visiting and re-visiting seven possible facilities, it was clear that Battle Creek was the top choice. In terms of services provided, staff responsiveness, cleanliness, accessibility to management personnel when needed, etc., all get 5 Gold Stars. My only concern has been some absence of reception staff on the weekends to open the door for visitors. While a phone number is made available for visitors to call on the weekends, and staff have been responsive, when a receptionist is on site, it does greatly facilitate visitor access with less trouble.

The staff are very attentive and nice and very cordial. My wife is receiving great care and they contact me with any information when needed. They are very efficient and friendly and competent. They do a lot for the residents in terms of activities. There is just a lot of good things going on. They have activities like bingo, painting pots, jigsaw puzzle and a live musician that came in.

We moved my father from another memory care facility to Shadow Mountain this past spring. The staff and facilities are the best I have ever encountered!! The director cares for each resident as though they are his family. Caregivers are kind and attentive, covering every detail. Each time I visited, my father was well dressed, clean and shaven. His room was always sparkling clean and staff took time to know all of our family members. Everything they do at Shadow Mountain is geared towards safety and dignity for their residents. Activities are varied and fun. Food is delicious and served with linen napkins . My father was happy there until his final day on earth. When he passed, the staff was so supportive to us. We were given time to grieve before collecting his belongings and the employees all helped organize his items for us. They even sent us an Edible Arrangement as a condolence gift. If you need a memory care facility for your loved one…PLEASE look at this place!!

Our experience at this community was incredible, we can only give them the most highest remarks. They were incredibly loving, there were nurses and CNA's available at all times. They were always in our loved ones room, and they did anything and everything we needed especially during the covid outbreak. When our loved one had to go onto hospice care, they assigned her to a room where i could come visit and sit with her. They were so careful about not bringing covid into the community, there was just so much love and care. I encourage everyone to go to this community.

I would like to thank the wonderful team at Battle Creek memory care of south Salem for always going above and beyond when it came to my fathers care. My dad had a dementia diagnosis and when he was in his own home, he spent so much time just sitting around confused, angry, and was no longer caring for himself. After only 4 days with Battle Creek of Salem, he had a smile on his face and had already made several friends that he was so excited to tell us about. I had not seen this side of my dad for a really long time and I am forever thankful for the beautiful memories I now have of him in his last months. Also, during such a hard time this last year with covid, I was unable to be at my dads side due to covid restrictions, but with the caring staff updating me and allowing myself and my family to FaceTime with dad, we got to feel as though we were there with him and it made us all feel so good to always see his beautiful big smile. I would like to acknowledge and give a special thank you to the executive director of this amazing memory care, Todd Whitehead, for putting together such an amazing team of employees, for providing such a caring place with such a high service of care and for truly supporting a higher quality of life. You are certainly by far the best memory care and best staff from the front desk employees, to the healthcare team, to the care staff, to the kitchen staff, and all of management you are all amazing!! Thank you very much from myself and my entire family for caring for my dad and treating him with the utmost love and respect.

We would recommend this community to others

I would tell others that the layout of the "neighborhoods" is an ideal arrangement for memory care residents. They have groups of about 20 residents that have common spaces. It facilitates intimacy, good staff control and observation, and allows a socialization that I think does not exist in other apartment like facilities. They have spaces that allow 2 residents to be together in a same room, so for a husband and wife it is like a mini apartment. From a health care standpoint they have excellent nursing and staff care who are very engaged in the residents and their well being.

This community has been wonderful. My loved one is in the memory care unit there. They watch her carefully in this community. My loved one tries to escape, and they are very good with her. They recognize my loved one's signs and are great with her. Prior to COVID, The Rawlin had daily activities.

Very clean, I have witnessed not just the housekeeping but other staff members cleaning. The staff is always very friendly. They call me and keep me updated about everything. I toured three times when I was looking at places and they were great every time. My mom seems much happier at Waterhouse Ridge then she was at her previous community. My mom is getting her showers regularly which was not happening where she was before and this shows me she is really being well taken care of. My mom likes the activities, they were outside planting flowers last weekend when the weather was nice. I was only able to visit three time before it was closed to visitors and the staff has been great helping her to adjust.

My father has been at Waterhouse Ridge for two years. While there were some issues when we first engaged with Waterhouse, (specifically around food and communication) those issues have been resolved and they have given service way beyond anything we even expected when we moved him in. My father is not an easy customer. His demanding nature and attention to detail has not diminished with his memory loss. The management has undergone significant changes and with that change in leadership everything has improved. The food is unbelievable! I choose to schedule my visits around meal time just to enjoy the food with him! Communication is great and services from activities to maintaining the building have taken a huge leap forward. Most of all, I appreciate the love and attention that I witness all of the resident's getting from the staff. I know customer service is a struggle everywhere, but what ever they're doing to attract and keep the staff happy seems to be working at Waterhouse. I would fully recommend Waterhouse Ridge to anyone who is in need of this important service.

My loved one is very happy at The Rawlin. The community is brand new and I really like the way it's laid out. It has a main are where you enter the community, and then every wing of the facility is a "neighborhood," which makes it much easier for my loved one to find her way around. The food here is top notch, and the facility is kept very clean. They have a lot of activities to keep the residents stimulated and engaged such as puzzles, games, and live entertainment. The staff here is also excellent. They really seem to be hiring the right people here because they really go out of their way to show they respect the residents, they are super nice, they stay on top of things, and they check on residents regularly. I would absolutely recommend The Rawlin to others.

The staff at Waterhouse Ridge are super friendly and caring. The food is terrific. They offer daily activities for the residents. They keep the community clean and well taken care of.

My sister will be moving to this community at the moment we have taken tours. The tours have been great the people in the community are nice. It is nicely furnished and set up. We have been provided with a lot of positive feedback from the staff about the community.

I was unable to do a tour because it was not near me. I liked that there is a hospital across the way in case of any emergencies. I did not like the financial part. There were not enough options to help make it easy for us. The manager was responsive quick, within a few days.

The staff is friendly and tries to be helpful. Activities seem to be fun for the residents. Improvements-enough trained staff. Better food with more options available.

Overall great place. There are some things that are not great and really has been with lack of staff, they are short staffed as with many places these days.