Sunabella of Towne Lake

When we first moved mom here, it was great. It was kept clean and the staff was so friendly and caring. The care was very good. About 4 months ago, that changed. The executive director left and then other staff started to leave. I think there's only one original staff member left, a lady who works in the kitchen/dining. We weren't notified that the executive director was leaving or had left. But there was a definite change after that happened. Rooms weren't getting cleaned, activities weren't happening (the activities director also left). The outdoor area for residents is overgrown and looks like it hasn't been touched in a year. So many things. A lot of things that they advertised and promised were put to the side. It's a secured entrance/exit for the building, which is great. The problem is, when I visited I had to wait several minutes each time to be let in and out. I don't know that I'd ever seen more than 3 staff members working at a time anytime I visited over the last 4 months. They have a serious staffing issue now, in every department. We planned to move mom and even found a new place for her, unfortunately she passed before we could get her moved. After she passed, I was charged an additional month's fees. I called several times and no response. I finally went there in person and they apologized and said I would get a refund, I'm still waiting. When we first moved mom in, I would have recommended them. But now, I would not.

We chose Sunabella because they were accommodating and really bent over backwards for us. The common areas are very clean, but I do think that the residents rooms themselves could be cleaned more. From what I have heard, it sounds like they could improve on the quality of the foods and variety. The administrative staff is extremely easy to work with and have been very helpful. I can always contact [name removed] and she responds back quickly. Overall I would recommend to others who are looking.

Loved our tour. Facility very clean and you can tell the employee that helped us out really enjoys her work. Loved the “family” Feel

Everything seems alright. I like bingo, game shows and the staff. Also, breakfast is really good.

I like everything here, there's nothing to not like. The people are very nice and helpful. All the girls that work here are so sweet to me and they give you cookies in the afternoon, I would give it a 10

I like it here. The people are very nice and helpful. I'd give it a 10 if i could.

I've been real pleased with this place. I'm happy to be here. Everybody from the other residents to the staff are really nice., The food is good to. I always finish my plate

This place is great. I love all of it especially the food & the people

I like living here

I love all of you. I pray for you all day everyday

Always good work, very satisfied

I like the workers. I enjoy my friends. I love that i have a place to smoke

Once i got adjusted I am very pleased with it. It is clean, no odors, and there's always someone to help you

I like it because you make friends and the apartments feel like at home

It is a nice place. They've been good to me

Loving, caring and proficient in all the do like family

Extremely contently & helpful