The Fountains at RiverVue

My mom is really happy here. Things are going very well. I'm very happy we chose this place. The staff is always nice and friendly. Mom says everyone is nice to her. Communication with the family is good. Mom likes the food, good quality and variety. It's expensive, but again we're very happy with our choice. It's close to home also, which is very helpful. I would recommend this facility to friends and family.

It's a lovely community because the residents are fairly active and cognitively sharp. The dining can be improved. The food choices could be improved. The offer trips and activities. They offer exercise and bingo as well as other other options for activities. They do good with transportation for their residents. The staff are lovely and very helpful.

It's been an excellent experience. My mother loves the place, and I would highly recommend it. She loves the food. It's a great quality, and they give her plenty of it. If she wants more, they'll give you more. The staff is absolutely excellent. They're very attentive to my mother's needs. Overall there's not really anything they can improve on, other than restrictions on visiting due to Covid. But I don't blame them for that at all. That's just the situation we're in.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.

Ultimately disappointing. My mother-in-law’s condition improved once she’d moved in 5 years ago, but had been steadily declining in the last two years. She was regularly not going down to meals, of which my husband and I were not made aware and her health suffered as a result. We live locally and could easily come by to help finesse things, had we been made aware, but we were not kept in the loop and had to rely on our visits (at least weekly) to try to determine her condition. Finally, she was taken to the hospital being dehydrated and in renal failure. Once her condition improved enough to return to fountains, they felt she wasn’t health enough and we were encouraged to send her to a skilled nursing facility. Though she had been in hospital and rehab for a month, we were expected to pay for that entire time, as well as for her level of care, and also had to give 30 days notice at her moving out (though the matetials they provided said that move-outs at their discretion would only require 14 days notice). I’d think long and hard about leaving a loved one there- while many of the staff there is nice, there is high turnover and some on the managerial staff seem more interested in the bottom line than in providing any kind of empathy to families going through a difficult time.

This would be a very nice option for someone who wants an assisted living community close to lots of mom-and-pop stores and little restaurants.

I have been on the search for the right place for weeks and seeing everyplace in Westchester and parts of NJ, I have decided on the Fountains at Rivervue for so many reasons. Having toured a couple times with [Removed] and even the administrator [Removed], I couldn't be happier with my decision to move my mom here. They have been so welcoming and honest from the beginning. None of that sales talk but honest and comforting conversations putting me at ease knowing my mother will be in great hands. The food has been by far the tastiest and a true restaurant experience. The staff are friendly and so helpful in all areas. Most importantly my mom is loving it more and more each day and throwing herself into activities, trips and building friendships with her neighbors. If anyone is like me and looking for the best place for their loved one, this is it. Thank you to the Fountains for truly making us all feel right at home.

This is actually a independent living residence, not an assisted living facility. The rooms are large and lovely, the rent, very reasonable, the staff seemed very helpful. It includes three meals a day, activities, and housekeeping, but there is no care included (personal laundry, med mgmt, etc.). I liked that the residents seemed more diverse than any other place I'd visited, but that probably has to do with the Queens location.

My mother is being cared for well here in this community. I'am pleased with all they have done for us. All is well, and they are taking good care of her, and her needs. This is a community I would recommend overall.

They are treating my husband very well here.

I really liked this place - the employees I met were really nice, the location of the place is spectacular - lots of trees and grass, local parks + walkable restaurants and starbucks.

My tour of this community was a very nice experience. The community appeared to be well-kept, and the staff was very friendly. I was impressed that the staff members moving about greeted many residents by name. The decor of the facility is warm and "homey" and appealed to me immediately. Had there been availability at the time, I would have definitely placed my loved one here. I would definitely recommend this facility.

Moving my mom here was the best decision we could have made. She had been living at another assisted living facility for 7 months that was unable, or unwilling, to meet her needs. The staff here, from the leadership team to the dining room staff, are all warm, caring, and kind. The initial orientation, the comprehensive nursing assessment, and the regular refinement of her care plan all demonstrate The Fountain's commitment to giving their residents the best possible quality of life. As a nurse, I can be a harsh critic, but I have nothing but praise, and appreciation, for all that they do.

I have been an ambulette driver for 15 years and transporting people all over the NJ and NY area. In my 15 years of transporting different people to different facilities, I have never been so amazed by a welcoming from a facility. Yesterday transport to The Fountains for a couple moving in blew me away. Truly the most professional and best welcoming I have ever seen in all my 15 years on the job! I would highly recommend The Fountains to anyone in search.

It’s Hard to watch one of your parents deteriorate and lose their will to go on with life. My mom was a vibrant fun loving woman who was very active. Now she has severe arthritis in her knees. Due to this she didn’t want to leave her home and refused to use any walking aids. I was at wits end. My sister did some research and found the Fountains at RiverVue. I checked it out extensively and said this is the place for mom, now to convince her was my next step. I brought her here and they accepted her with open arms. She Immediately liked it. She is now a permanent resident of 3 years and flourishing like a butterfly out of a cocoon. The residents/neighbors are her new found friends. The Staff is beyond compare. She raves about them and so do I. They are very caring and sympathetic to everyone’s needs and most importantly they are sincere. I couldn’t ask for a better place for my mom. Thank you Fountains staff, We Love You!.

I recently moved into the Fountains at Rivervue from another community. I moved because I was looking for more activities and programs. Not to mention the food is fabulous here. I can tell you my experience has been wonderful and the service from all the staff is more than I could have expected. I enjoy morning exercise every day along with an array of Watermark University Classes. I have joined the activity committee apart of the resident council. What I love the most is if I ask a question to anyone of the staff or Directors, I am given an answer and in a promptly fashion. I am glad I made the decision to move and couldn't be happier.

I recently moved into the Fountains at Rivervue from another community. I moved because I was looking for more activities and programs. Not to mention the food is fabulous here. I can tell you my experience has been wonderful and the service from all the staff is more than I could have expected. I enjoy morning exercise every day along with an array of Watermark University Classes. I have joined the activity committee apart of the resident council. What I love the most is if I ask a question to anyone of the staff or Directors, I am given an answer and in a promptly fashion. I am glad I made the decision to move and couldn't be happier.