The Homestead

I think overall it's a good facility. It's certainly one of the better ones for the price that we visited. However, in the two years or so we've been there, I haven't been able to be inside that often due to Covid. THe lobby is now run down. It seems like it needs a little more care and attention. I don't think that they're I think they're doing as best as they can. My loved one can be very difficult. But I feel like they need to be much more hands on in making sure laundry gets done and making sure the room gets cleaned. I 'm sure my loved one says nonono and sends them away, but they need ot a little more involved. The staff are so nice. They're very freindly whenever I call or am able to come by. I find them to be very attentive. Everything has been harder since I haven't been able to go in before Covid. I found it was easier to help facilitate getting things done because my loved one trusts me and would allow them to help her more with me around.

I can imagine how hard the process is to find a place for mom or another family member in the times we are in. I highly recommend the New Homestead as a very safe and caring placement in these difficult times. My mother lived at the New Homestead for the last five years of her life. I will be forever grateful for the care she received there. Mom was very well cared for and loved the place. As her needs changed over time the New Homestead was always creative and flexible in providing her with the appropriate continuum of care. New Homestead did an amazing job when Covid hit. They responded fast and with an ongoing diligence in protecting their residents. Mom was kept safe from Covid there in the heart of Queens - Kew Gardens. The New Homestead is a unique place in a great neighborhood where everything is within walking distance. Everything Mom needed was available at the New Homestead but we enjoyed walking around town or going to the parks near by when I visited. The building, a converted historical hotel is small compared to other adult facilities. It’s not overwhelming in size. It has a nice old fashioned homey feel and a really nice garden where she liked to watch the world go by. She had a beautiful private room and enjoyed the bright sunny dining room. She liked the food. The relationships and communication we developed with the staff was excellent. She lived so many good memories there. She had wonderful friends, great caretakers and great times. The activity director is excellent. When they could visit many community members were invited there; entertainers, musicians, school children, art therapists and various religious practitioners. Residents took fabulous day trips to cultural venues. Times do not permit these activities now but excellent care continues.

There are certain things I liked about it. My loved one complains about the food, they say that it is the same thing over and over again. The taste isn't there as well. I'm not sure how often the house cleaners are changing the sheets for my loved one. [name removed] is very nice and she is the one who runs the community. Due to COVID we are paying the same amount that we were prior to the pandemic. All my loved one is getting is three meals, sitting in their room, or in the outside garden. It is a good thing they are being cautious on the pandemic in my opinion. Everything is an extra cost. I've been told that the medication is given at 7 pm and then the residents aren't allowed to come out of their rooms. The community is in a very pretty area.

The only staff member that was professional, helpful and knowledgeable was the receptionist, they were amazing. The other staff members would be a three out of five stars, we felt like at times they were very condescending. We did not have a good experience with this community. The food was not good, it was very dis-satisfying. Some of our loved ones clothes were stolen by other residents. We did not feel like we got our money's worth. The kitchen staff would be a one out of five stars, one day our loved one found a fly in his food. However, for his doctor appointments they were good about communicating to us what time his appointments were and when he was going to be picked up. The location is the only thing we liked about this community. It was in forest hill and it wasn't to far from where we lived.

My mother has been a resident for over 5 years now. I live abroad and they make it easy for me to make sure my mom is taken care of. They have honestly gone above and beyond during this Covid crisis. The owner [name removed] helped me advocate and come up with solutions to help her get discharged from the rehabilitation centre after recovering from Covid. It was nearly impossible to get someone in to talk to them with all the regulations. The staff at The Homestead are all lovely..Celeste the case manager is very caring and very honest. It’s clean, bright, friendly and they will try to help in any way.

We were pretty pleased with our experience here. They did a good job with keeping the community clean and the room where my aunt was was always very clean. The staff was pretty good. Every time I visited, I saw them doing everything they needed to do and they were very cooperative. Every time I called I had no problems with the staff. No complaints whatsoever. The price was very competitive compared to other communities in the area. Great location as well.

Staff nice. Plenty of rooms for residents to meet up, watch TV, read etc. There is a library room. Out door seating in summer. Big dining room. Nice looking meal plan. It is carpeted throughout. Shared rooms are not large but adequate with showers/bath/toilet, tv, dresser and a closet.

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

I toured here when I was trying to find a place for my friend. It was okay but they could not provide the care that she needed so we weren’t able to choose them. She needed care 24/7 and that was something that they couldn’t help with. The guy that’s running the place gave me a lot of information that they didn’t seem to include in the brochure. The facility itself was very nice and clean but there were a lot of Alzheimer’s and dementia patients so it felt a bit depressing, especially for my friend who would’ve been there. She’s very sharp, still, so it was important to me that she had a place that was uplifting. We wound up going with a home care option instead.

I was truly amazed hoe the owner [Removed] was so involved and helpful when my mom moved in. He made that everything is taken care of in a professional and respectful way. The staff is amazing, my mother made some great friends she is always busy with different activities! We love the new Homestead I highly recommend it for everyone!!

I did not think the layout of this community would work for my loved one. The person that took us on tour was nice and knowledgable. The community seemed clean. I would recommend taking a look to see if this community would work for your loved one

This staff was quick to help us get mom into this community. She likes the food and she has even gained weight. She has the freedom to move around. The community feels like senior community and not a nursing home. The staff have been friendly and supportive. She is making friends and I have already recommended this community.

first the working people there are the greatest I've seen located in a very nice neighborhood in queens ny my dad is in very excellent hands...thank you

Compassionate, friendly, available for advice and help.

My Uncle is doing well here at this community. The staff are very helpful and have been able to help him progress in areas The community is clean and well maintained. He likes most of the meals, but said that the food can use alittle improvements. They do have a variety of activities that are offerd to him when he is able to participate. We are happy that he is near by so that we can visit often. We recommend the care and value to other families.